Responsible Gambling Policy Betway is committed to doing everything possible to give its customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gaming and have numerous measures in place to offer checks. We are committed to telling you how games work. This policy aims to provide you with tools to prevent gaming harms and provides you with a variety of support services. Click here for more information about how to boost your mental health, in accordance with Connex Ontario. 1. Gambling Self-Assessment and Help Organisations For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete this self-assessment in order to more impartially assess and better understand your current levels of play. If you or someone you know has a gambling problem we advise you consider assistance from the below recognised organisation: Connex Ontario 1-866-531-2600 www.connexontario.ca Responsible Gambling Council (RGC) https://responsiblegambling.org Gambling Therapy www.gamblingtherapy.org Problem Gambling Institute of Ontario https://www.problemgambling.ca/gambling-help/HomePage.aspx YMCA Canada https://ymcagta.org/youth-programs/youth-gambling-awareness-program Gamtalk https://www.gamtalk.org/ 2. Identity Checks We take stringent steps to ensure that only people of legal age (19+) participate and enter Betway. Such checks include requesting the Customer to submit a range of personal details to be verified electronically or provide a copy of a photographic identification documents (such as a driver's licence, a passport or a government issued identity card), in order to verify both age and identity. The legal age for gaming online varies from country to country and so we advise that you check the rules of your jurisdiction before you play. Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Service at any time. 3. Staying in Control Betway encourages each of its customers to actively participate in the management of their gaming account and so offers a variety of responsible gambling features. 3.1 Set Deposit Limits Take financial control of your gaming account with the ability to set your own preferred deposit limits. Deposit limits may be set for the following periods: Daily (00:00 to 23:59 GMT) Weekly (Monday to Sunday) Monthly (calendar month) At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after a 24 hour cooling-off period, whilst a decrease to deposit limits will be instantly applied. If you would like to set or adjust a deposit limit, please contact Customer Service via email support@betway.ca, or live chat. 3.2 Account Closure If you feel like taking some time away from gambling, or you do not feel gambling is entertaining anymore, or for any other reason whatsoever, you can simply close your account. Accounts can be re-opened by contacting the customer service team once a minimum of 24 hours has passed since the initial closure. If you would prefer not to have that option please see our take a break option, which will restrict access to your account from 24 hours up to 3 months. If you would like to close your account, you can do so by logging in and clicking here or alternatively you can contact our Customer Service team for assistance. 3.3 Loss Limits Betway also offers the option to set daily, weekly and/or monthly loss limits during the account registration. The option to change and/or remove a loss limit is easily accessible for you to adjust at any time after registration, via the responsible gambling page or by contacting Customer Service. Loss limits may be set for the following periods: Daily (00:00 to 23:59 GMT) Weekly (Monday to Sunday) Monthly (calendar month) At your request, loss limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after a 24 hour cooling-off period, whilst a decrease to loss limits will be instantly applied. 3.4 Session Limits Don’t get lost in the game. Use a session limit to track how much time you are spending on Betway. Session limits can be set for the following periods: Daily: per calendar day (00:00:00 to 23:59:59 GMT every day) Weekly: per week (Monday to Sunday) Monthly: per calendar month (1st – 28th/30th/31st) At your request, session limits may be decreased, increased, or removed. An increase or removal of session limits will take effect after a 24-hour cooling-off period, whilst a decrease will be applied instantly. If you would like to set or adjust a session limit, please log in and then Set Limits. Alternatively, you can contact Customer Service for assistance. 3.5 Take a Break At Betway we understand that a customer’s personal / financial circumstances may change and that there will be times when it makes sense to take a break from gambling (perhaps to save for a new car, a holiday or simply when travelling) and you can by requesting one of the following Take a Break periods: 1 day 2 days 3 days 7 days 14 days 30 days 2 months 3 months Upon receipt of your request, Betway will take the necessary measures to temporarily suspend all accounts you hold with brands managed by Cadway Limited until the break period has expired. NOTE: Upon the Take a Break period expiring, your account will automatically be re-activated, and you will once again have access to participate at Betway. If you would like to take a break from gambling, please login and then Take a Break. Alternatively, you can contact Customer Service for assistance. 3.6 Stop Gambling – Exclusion Should you consider that gambling has become problematic, you also have the ability to Self-Exclude yourself from future participation at Betway and all brands managed by Cadway Limited. The following Self-Exclusion options are available: 6 months 1 year 2 years 3 years 4 years 5 years Upon receipt of your Self-Exclusion request, Betway will take the necessary measures to block your access across all brands managed by Cadway Limited and will contact you with a view to returning any remaining funds held in account balances less any unused bonus money. A minimum withdrawal amount of 10 USD/CAD or currency equivalent applies. Bets in play stand and payment of winnings will be made upon bet settlement. Bets placed where no event has started prior to the Self-Exclusion will be voided and stakes refunded. As a further preventative measure, Betway recommends you consider applying the same safeguard at other gambling operators with whom you hold an account. NOTE: Upon the Exclusion period expiring, your account will not automatically be re-activated. The account may only be considered for re-activation by Betway at your own request and may only come into effect after a further 24-hour cooling-off period has been instituted. Please note your return is not guaranteed and is subject to internal checks. If you need to stop gambling, you can set a self-exclusion period by logging in and then clicking here. Alternatively, you can contact Customer Service for assistance. 3.7 Activity Statement Information relating to each of your gaming sessions at Betway can be viewed for up to 6 months. The information includes the start date and time of your gaming session, plus its duration. Further information regarding your activity at Betway can also be viewed for a period of at least 6 months. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions. 3.8 Internal checks Betway conducts regular checks to ensure our new and existing customers are gambling at a level that will lead to no harm and is safe and sustainable. Should Betway, upon these checks, feel you may be at risk of gambling harm, we reserve the right to enforce restrictions on your account such as, but not limited to, imposing deposit limits and preventing you from receiving promotional marketing or opting into bonuses. Should Betway feel that gambling may not be safe for you they reserve the right to limit or suspend your account. Upon suspension of your account/s held with Cadway Limited, any remaining funds held in account balances will be returned – subject to our Terms. While Betway endeavours to honour all bets placed by customers, in the event that it is established that your account/s should be suspended for Safer Gambling reasons, Betway reserves the right to void any bets placed after a decision is taken. Last updated: 23/05/2024.